Information We Collect

We collect various types of information in order to provide you with the best possible experience, from fulfilling orders to personalizing your interactions with our website.

1. Personal Information

We collect personal details that allow us to identify you and process your orders. This includes:

  • Name: Required to personalize your experience and for communication purposes.
  • Email Address: Used for order confirmations, shipping notifications, customer support, and marketing communications (if you opt-in).
  • Shipping and Billing Addresses: Required for product delivery and payment processing.
  • Phone Number: Used for customer service and delivery updates.

We do not collect sensitive personal information such as social security numbers, medical history, or political opinions.

2. Payment Information

To process payments, we collect:

  • Credit/Debit Card Information: Includes cardholder name, card number, expiry date, and security code. This information is securely handled by third-party payment processors (e.g., Stripe, PayPal) and is not stored on our servers.
  • Alternative Payment Methods: We may offer other payment options (e.g., Google Pay, Apple Pay) which will handle your payment data in accordance with their privacy policies.

3. Order and Transaction Information

To keep records of your purchases, we collect:

  • Order History: Information about the items you have purchased, dates, prices, and quantities.
  • Transaction Details: Data on payment confirmations, refunds, and exchanges.

4. Automatically Collected Information

We gather some data automatically when you visit our website:

  • IP Address: Used to determine your geographic location, improve security, and enhance user experience.
  • Browser and Device Information: Helps ensure that our website displays correctly on different browsers and devices.
  • Operating System: Allows us to tailor website functionality and troubleshoot compatibility issues.
  • Referral Source: Tracks how you found our website (e.g., Google search, social media, email links).
  • Cookies and Tracking Technologies: Small files that store information about your website usage (more details in Section 3).

5. User-Generated Content

Any content you provide directly on our website, such as:

  • Product Reviews: Public feedback on the products you’ve purchased.
  • Comments: User comments on blog posts or articles.
  • Social Media Interaction: If you engage with us on social platforms, we may collect information related to those interactions.

Using Your Information

We utilize the information we collect to improve your experience and deliver high-quality services. Below is a detailed explanation of how we use your data:

 

1. Order Processing and Fulfillment

We use your personal information to:

  • Process Orders: To ensure we can create, confirm, and ship your orders.
  • Shipping and Delivery: Your shipping information is shared with third-party carriers (e.g., USPS, FedEx) to deliver your products.
  • Transaction Verification: We verify payments and handle any issues like refunds or exchanges.

 

2. Customer Support

Your contact information helps us:

  • Respond to Inquiries: We use your email or phone number to assist with order questions, product issues, or general support.
  • Manage Returns and Exchanges: Process returns or replacements in accordance with our return policy.

 

3. Marketing and Promotional Activities

If you have opted in, we may use your data to:

  • Send Newsletters: Informing you about new products, sales, promotions, or updates.
  • Targeted Advertising: Based on your past purchases or browsing behavior, we may show relevant ads either directly on our site or through advertising platforms (e.g., Google Ads, Facebook Ads).
  • Personalized Offers: Based on your order history, we may tailor promotional offers that suit your preferences.

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us.

 

4. Improvement of Services

We use analytical tools to:

  • Enhance Website Performance: Collect data on page load times, user navigation, and common actions to improve site functionality.
  • Customer Behavior Analysis: Understand how customers use our site to better serve their needs, such as which products are most popular.

 

5. Legal Compliance

We may be required to:

  • Comply with Laws: Use your information to fulfill tax, regulatory, or legal obligations.
  • Respond to Legal Requests: Provide data to law enforcement or regulatory authorities if required by law.

Cookies

Cookies and other tracking technologies help us provide a more personalized and efficient browsing experience. Here’s how we use them:

 

1. Types of Cookies

  • Essential Cookies: Required for basic website functionality, such as user authentication and maintaining items in your shopping cart.
  • Performance Cookies: Help us understand how users interact with the site, providing insights into areas that need improvement.
  • Targeting/Advertising Cookies: Allow us to show personalized ads based on your browsing history and product preferences.
  • Analytics Cookies: Used to track and report website traffic, including pages visited and time spent on the site.

 

2. Managing Cookies

You can manage or delete cookies by adjusting your browser settings. Please note that disabling essential cookies may affect certain features of the website, such as logging in or checking out.

Sharing Your Information

We do not sell your personal information. However, we may share your information with third parties in the following ways:

 

1. Service Providers

We work with trusted third parties to deliver key services:

  • Payment Processors: Companies like PayPal and Stripe handle payment transactions securely.
  • Shipping Companies: Your name and shipping address are shared with delivery companies to ship your order.
  • Email Service Providers: We use third-party services (e.g., Mailchimp) to send you marketing emails or notifications.

These service providers are bound by confidentiality agreements and can only use your data as instructed by us.

 

2. Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new business entity as part of the business operations.

 

3. Legal Requirements

We may disclose your personal information if required by law or to:

  • Protect our rights, property, or safety.
  • Comply with a legal obligation, such as a subpoena or government request.

Data Security

We implement a range of security measures to protect your personal information:

 

1. Encryption

We use SSL (Secure Socket Layer) encryption to protect sensitive data (like payment information) during transmission.

 

2. Access Controls

Only authorized personnel have access to sensitive personal data, and they are required to keep this information confidential.

 

3. Data Retention

We retain your personal information for as long as necessary to provide our services, or as required by law. For example:

  • Order History: Retained for tax and warranty purposes.
  • Email Communications: Retained to manage your preferences and marketing subscriptions.

Your Rights and Choices

You have several rights in relation to your personal data:

 

1. Access and Correction

You have the right to request access to the personal information we hold about you. You can also request corrections to inaccurate or incomplete data.

 

2. Deletion of Information

You may request the deletion of your personal information. However, we may retain certain data for legal or operational reasons (e.g., to comply with tax laws).

 

3. Opt-Out of Marketing Communications

You can opt out of receiving marketing emails by clicking “unsubscribe” in the email footer or by contacting us directly.

 

4. Data Portability

You have the right to request a copy of your data in a structured, machine-readable format.

 

5. Cookies and Tracking Technologies

You can control how cookies are used on your device by adjusting your browser settings. Certain tracking technologies used for advertising may also offer opt-out options via third-party services (e.g., Digital Advertising Alliance).

Privacy Changes

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, and we will update the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please reach out to us:

SCPSTORE – Gaming Battlestations
contact@scpstore.com

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