Order Confirmation and Cancellation

Once you place an order on our website, it is immediately processed to begin the production of your custom item. Given the nature of our business, we allow cancellations only within one hour of submitting your order. This timeframe is crucial, as our team begins preparing your order right away to meet our commitment to prompt delivery.

• Cancellation Process: If you need to cancel your order within this one-hour window, please contact us immediately via our Contact Us page or email us at contact@scpstore.com. We will do our best to accommodate your request before production begins.

Refund Eligibility

Due to the custom nature of our products, we do not offer refunds once an order has been placed and more than one hour has elapsed. Each item is specifically created for you, and once production has started, it cannot be resold or restocked.

Exceptions to the Refund Policy

While our standard policy is strict, we understand that exceptional circumstances may arise. We do offer potential refunds or exchanges in the following scenarios:

• Damaged Items: If your item arrives damaged or defective, we will gladly address the issue. We may require photos of the damage and the packaging to process your request effectively.
• Lost Shipments: In the rare event that your order is lost during shipping, we will investigate the situation and determine if a refund or replacement is warranted.

Each case will be handled on an individual basis to ensure that we can provide the best resolution possible. To initiate a request for a refund or replacement under these circumstances, please contact us at contact@scpstore.com. Include your order number and a detailed explanation of the issue, along with any relevant photos.

Processing Refunds

• Approval: All refund requests are subject to review and approval. Our customer service team will respond to your inquiry within 3-5 business days to provide an update on your case.
• Refund Method: If a refund is approved, it will be processed to the original payment method used at the time of purchase. Please allow additional time for the refund to reflect on your account, depending on your bank or payment provider.

Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our practices.

Contact Us

If you have any questions or concerns regarding our Refund Policy or need assistance with a specific order, please do not hesitate to reach out to us:

SCPSTORE – GAMING BATTLESTATIONS
Email: contact@scpstore.com

Your satisfaction is important to us, and we are here to assist you in any way we can.